Frequently Asked Questions

Most frequent questions and answers. Find quick answers to your questions below...

Order Status

Has my order shipped?
Click the “Account” link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the “Account” link at the top right hand side of our site to view orders you have placed.
 
Then click the “Change quantities / cancel orders” link to find and edit your order.
 
Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “Account” link at the top right hand side of our site to track your order.
My order never arrived.
Click the “Account” link at the top right hand side of our site to track your order status.
 
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
 
If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
Click the “Account” link at the top right hand side of our site to track your order status.
 
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
 
If your packages each show a status of “delivered“, please contact customer service for assistance.
My product is missing parts.
Click the “Account” link at the top right hand side of our site to track your order status.
 
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
 
If your packages each show a status of “delivered“, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?
1) Click the “Account” link at the top right side of our site.
2) Enter your email address.
3) Select “Register”.
 
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “Account” link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the “Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?”.
 
That link will send an email to you with your password.
How do I return my product?
View our Refunds and Return page for more information or contact us by phone 410-438-8714 or email our parts department Parts@mdcarrierwrecker.com
What is your return policy?
View our Refunds and Return page for more information or contact us by phone 410-438-8714 or email our parts department Parts@mdcarrierwrecker.com
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
Please see each individual item page for more information on the availability of each item.
 
Also, after placing your order, you may click the “Account” link at the top right hand side of our site to track the status of your order.
 
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Buyer's Guide

How do I find my product?
To find the product(s) you’re looking for, you may
 
(1) use the navigation menus on the top, left & bottom of our website.
 
(2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in.
 
Categories are located on the top of our website.
 
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”.
 
You may also type a keyword into the SEARCH box to quickly find a specific product.
 
If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart.
 
At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Pricing and Billing

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the “Account” link at the top right hand side of our site to review your orders.
 
You may compare your order history on our website, with your financial records.
 
If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “Account” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Guarantees

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price.
 
We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy.
 
Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Additional Support

How do I contact you?
Please click here for our company contact information.
 
CONTACT US
1800 Sulphur Spring Rd.
Baltimore, MD 21227
 
 

The premier towing and recovery vehicle dealer in Maryland

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