Most frequent questions and answers on our refund and return policy.
Shipping and Returns
In-Store Pickup Terms and Conditions
In order to support the security of our customers, we will contact those choosing in-store pickup to confirm the details of the order and the person picking up the order. All orders will be picked up at our headquarters location, 1800 Sulphur Spring Road, Baltimore, MD 21227. The person picking up the order must provide a valid photo identification (ie: a driver’s license) to a parts counter employee. They will photocopy the identification and keep it on file for security.
If you have any questions about these terms and conditions, please contact us at email@example.com or 844-TOW-GEAR.