Refunds and Returns

Most frequent questions and answers on our refund and return policy.

Shipping and Returns

In-Store Pickup Terms and Conditions

  1. In order to support the security of our customers, we will contact those choosing in-store pickup to confirm the details of the order and the person picking up the order. All orders will be picked up at our headquarters location, 1800 Sulphur Spring Road, Baltimore, MD 21227. The person picking up the order must provide a valid photo identification (ie: a driver’s license) to a parts counter employee. They will photocopy the identification and keep it on file for security.

  2. If you have any questions about these terms and conditions, please contact us at or 844-TOW-GEAR.

How do I return my product?
Contact us by phone 410-438-8714 or email our parts department
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
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